italkterms.com

Privacy Policy for iTalkTerms

Effective Date: 01 September 2025
Last Updated: 11 February 2026

1. Introduction

iTalkTerms (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you interact with our website, services, applications, and advertising.

This policy applies globally and is intended to comply with applicable data protection laws, including:

  • the General Data Protection Regulation (GDPR),
  • UK GDPR,
  • the Protection of Personal Information Act (POPIA),
  • and other applicable international privacy regulations.

By using our website (https://italkterms.com), engaging with our advertisements, enrolling in courses, or using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

2.1 Personal and Account Information

  • Name
  • Email address
  • Account login credentials
  • Profile information you voluntarily provide

2.2 Payment Information

  • Transaction references and payment status
  • Payments are processed securely by third-party payment providers (such as Stripe)
  • iTalkTerms does not store credit or debit card details

2.3 Course and Platform Usage Data

  • Course enrolments and progress
  • Lesson completion and quiz results
  • Session bookings and attendance
  • Interaction with platform features

2.4 Communication Data

  • Emails and messages sent to us
  • Support requests and enquiries
  • Feedback and survey responses

2.5 Marketing and Advertising Data

  • Email address (only if you opt in)
  • Advertising interactions (such as ad clicks or conversions)
  • Preferences related to communications and marketing

2.6 Technical, Device, and Analytics Data

  • IP address (anonymized where possible)
  • Device type, operating system, and browser
  • Pages visited and actions taken on our website or apps

This data may be collected using cookies, pixels, and similar technologies.

3. How We Use Your Information

We use personal data to:

  • Provide and manage access to our services and courses
  • Process payments and manage transactions
  • Respond to enquiries and provide customer support
  • Send service-related messages
  • Send marketing or promotional communications (with consent where required)
  • Measure and improve website performance and user experience
  • Track advertising effectiveness and conversions
  • Maintain security, prevent fraud, and ensure platform integrity
  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process personal data based on one or more of the following lawful grounds:

  • Contractual necessity – to deliver services you request or purchase
  • Consent – for marketing communications, advertising cookies, and non-essential tracking
  • Legal obligation – for tax, accounting, and regulatory compliance
  • Legitimate interests – to operate, secure, improve, and market our services responsibly

5. Advertising, Google Ads, and Remarketing

iTalkTerms uses Google Ads and related advertising tools to promote our services.

This includes:

  • Conversion tracking
  • Remarketing and audience targeting
  • Performance measurement

Google and other advertising partners may use cookies or similar technologies to display ads based on:

  • Your visits to this website
  • Your interactions with our ads
  • Your prior activity across websites or apps

We do not sell personal data to advertisers.

You can manage or opt out of personalised advertising by:

  • Adjusting your Google Ad Settings
  • Using browser cookie controls
  • Managing consent via our cookie banner

6. Data Sharing and Third-Party Services

We share personal data only with trusted third parties where necessary, including:

  • Stripe – payment processing
  • Google Analytics – website and app usage analytics
  • Google Ads – advertising measurement and conversion tracking
  • Email service providers (e.g. MailPoet, Mailchimp)
  • Hosting and infrastructure providers
  • Scheduling, video, and learning tools used to deliver services

All third parties are required to handle data securely and in compliance with applicable laws.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functionality
  • Remember user preferences and sessions
  • Track course progress
  • Analyse traffic and usage
  • Measure advertising performance

When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or reject non-essential cookies. You may update your preferences at any time.

8. Data Retention

We retain personal data only for as long as necessary:

  • Account data: while your account remains active
  • Financial records: up to 7 years (legal requirement)
  • Marketing data: until you unsubscribe or withdraw consent
  • Analytics and advertising data: retained according to provider settings and anonymised where possible

9. International Data Transfers

Your personal data may be processed in countries outside your country of residence, including the EU, UK, and United States.

Where international transfers occur, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • Equivalent lawful mechanisms

10. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability
  • Lodge a complaint with a relevant authority

To exercise your rights, contact:
📧 support@italkterms.com

11. Security Measures

We use appropriate technical and organisational safeguards to protect personal data, including:

  • SSL encryption
  • Secure hosting environments
  • Restricted access controls
  • Trusted third-party processors

No system can guarantee absolute security, but we take reasonable steps to protect your information.

12. Google Services, Business Profile, and Applications

iTalkTerms uses Google services and integrated applications to operate and promote its business. This may include:

  • Google Business Profile (for business visibility and communication)
  • Google Workspace tools (such as Gmail, Google Drive, Google Meet, and Google Calendar)
  • Google Analytics and Google Ads
  • Third-party apps and integrations connected to our platform

Data processed through these services is handled in accordance with Google’s policies and applicable data protection laws and is used solely for legitimate business, operational, advertising, analytics, and service-delivery purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated “Last Updated” date. Continued use of our services indicates acceptance of the revised policy.

14. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

iTalkTerms
📧 Email: support@italkterms.com
🌐 Website: https://italkterms.com

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